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We'd Love to Hear From You

Whether you have a question about a product, need help with an order, or just want to share how your pup is loving their new gear — we're here for it.

At OTB Pets, customer support isn't an afterthought. It's a core part of who we are. We read every message and aim to respond to every inquiry within 24 hours on business days.

Email Us onlythebestservicesllc@gmail.com For order issues, product questions, returns, or anything else — this is the fastest way to reach us.

Business Hours Monday – Friday: 9:00 AM – 5:00 PM EST We do our best to respond to weekend messages on the next business day.

Before You Reach Out

You might find a quick answer in our:

  • FAQ Page — covering shipping, products, returns, and more
  • Shipping & Returns Page — for policy details and timelines

Send Us a Message

We can't wait to hear from you — and from your pets.

— The OTB Pets Team

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